Insanity Comes Through Loud and Clear

From Denny: Found this funny site, (the customer is) Not Always Right, recently! You gotta love the Canadians! Working in sales or customer service is waking up in a whole new world when dealing with some of the unreasonable irate and squirrelly members of the public...

"From: Call Center, Alberta, Canada

This guy called in and got the wrong department, and the correct department was in another city, or perhaps country.)

Me: “I’m sorry, but I can’t access your account from my department. If you’ll let me put you on hold, I’ll transfer you to someone who–”

Customer: “No! Every time I get put on hold I get dropped.”

Me: “Well, I can’t help you unless you let me put you–”

Customer: “Stop interrupting me!”

Me: “I… I’m not–”

Customer: “Yes you are! Do we have to start using the over-and-out method?”

Me: “I’m not sure what–”

Customer: “After everything I say, I say ‘over’. Then you can talk. Then you say ‘over’, and I can talk.”

Me: “I’m not really sure that’s nessec–”

Customer: “Now, I need to put more minutes on my phone. Over.”

Me: “I’m in the post-paid department and I can’t access Prepaid accounts here. If you’ll let me transfer you I can get someone who can help you. Over.”

Customer: “No. I refuse to be put on hold. Just get someone to come over and use your phone.”

(There is a long pause.)

Customer: “…hello? Are you ignoring me?” *another long pause* “HELLOOOOOO!”

Me: “… you didn’t say ‘over’.”"

Photo of the Knotted Gun sculpture at the United Nations by David Paul Chmer @ flickr